Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kassie Walker

Kassie Walker

October 7, 2024

5  out of  5
rating by Kassie Walker
"Been with them for 3 years and I have nothing but good things to say about them ! Always trying to find the best options for you and customer service is awesome."
We responded:
"I appreciate the kind words Kassie, we would not be what we are without great families like yours! We appreciate you! "
Profile photo of Kyle McCarty

Kyle McCarty

October 1, 2024

5  out of  5
rating by Kyle McCarty
"The team at Bob Love State Farm responds incredibly fast and resolves problems that may not even be part of their job. Other agents would just give you a phone number to call and say it’s out of their hands. Incredible customer service. I wouldn’t want insurance from any other agent!"
We responded:
"THANK YOU KYLE! We appreciate your family so much and will always be here to help you when the tough times in life happen! "
Profile photo of Rhonda Serges

Rhonda Serges

September 24, 2024

5  out of  5
rating by Rhonda Serges
"Been a client for quite a few years now .. Always satified."
We responded:
"Thank you for the 5* rating Rhonda! We do appreciate you very much!"
Profile photo of RJ Olson

RJ Olson

September 24, 2024

5  out of  5
rating by RJ Olson
"Wow what a difference, people actually answer the phone. I received a call from my daughter telling me how much money The Bob Love State Farm office saved her so I gave Bob a call that he answered and I’m now a customer. Bob saved me 2 car payments a year on my Subaru Outback Limited so I’m thrilled to offer this feedback for others to join his team. I was with a Progressive Insurance agent they never answered there phones & when you left a message they would answer you with a txt message so I figured it was time for a change."
We responded:
"Dear Lord Mr. Olson this is an amazing review! I am so grateful you joined our family and i look forward for years to come!"
Profile photo of Jacquella Rambert

Jacquella Rambert

September 18, 2024

5  out of  5
rating by Jacquella Rambert
"First, I want to thank the State Farm Family. Agent Bob Love reached out to me and I must say he provided excellent customer service and met my unique needs for auto and rental insurance coverage. He was transparent, open and honest in his attempt to ensure that I had the best coverage, according to the guidelines, based on my unique situation. Bob Love, You Rock!!!!"
We responded:
"I am smiling so big right now!! Thank you Ms. Rambert, it was a pleasure to speak with you this morning and I am grateful to become your agent! I will be here for you as will my team for any of your needs! -Bob"
Profile photo of barbara baryo

barbara baryo

September 11, 2024

5  out of  5
rating by barbara baryo
"Bob was very helpful and diligent in making me feel comfortable with switching to his firm. I wanted an agency that provided personal interactions. Bob offers this type of service."
We responded:
"Thank you for the kind words Ms. Baryo! I enjoyed our time and conversation and I’m honored to be your agent for years to come! -Bob "
Profile photo of Jacq

Jacq

September 4, 2024

5  out of  5
rating by Jacq
"Highly recommend Bob Love and his office! They made my transition from NC to MI so easy. Great customer service, they go above and beyond and are extremely responsive. I’ve had State farm in several states over the last 20 years and they’re all around the best office I’ve worked with."
We responded:
"OH MY LORD!! Thank you for the awesome review! At both of our Bob Love State Farm offices, we do our very best to provide exceptional customer service and terrific products and support. We appreciate you and look forward to helping in the years to come! "
Profile photo of Denise Cummings

Denise Cummings

September 4, 2024

5  out of  5
rating by Denise Cummings
"Alway there to help, very knowledgeable, and friendly!!"
We responded:
"You are so sweet to leave a great review! At Bob Love State Farm we try so hard to be much more than just protecting your home and auto insurance, we appreciate you Denise and your family! -Bob"
Profile photo of Mark Daka

Mark Daka

August 30, 2024

5  out of  5
rating by Mark Daka
"Awesome guy to work with very smooth transactions thank you"
We responded:
"Thank you Mark, it's been a pleasure to work with your family, we appreciate you all! Glad to help with Home, Auto, and more in the insurance need! Bob @ Bob Love State Farm"
Profile photo of Roy Roach

Roy Roach

July 10, 2024

5  out of  5
rating by Roy Roach
"Shi-Ann was very quick and efficient with my home owners quote. 10/10 would recommend!"
We responded:
"Thank you so much for the great review! Ps. Congrats to you both!! "
Profile photo of Jessica Strohschein

Jessica Strohschein

May 31, 2024

5  out of  5
rating by Jessica Strohschein
"I'm proud to know this man, and his family! He saved us a ton of money when Progressive did us dirty, again. THANK YOU BOB, AND YOUR TEAM 👍 A+++ highly recommend"
We responded:
"Thank you so much for the awesome review Jess! We appreciate you and your family and are so happy we can protect you all!"
Profile photo of Justin Curton

Justin Curton

April 5, 2024

5  out of  5
rating by Justin Curton
"Fast and friendly, thanks for keeping me and my car safe on the road."
We responded:
"We strive for unmatched care and excellent customer service with our customer, thank you for the wonderful review! We are so happy you're allowing our family to protect yours!"
Profile photo of Anne Lang Bundy

Anne Lang Bundy

March 27, 2024

1  out of  5
rating by Anne Lang Bundy
"BUYER BEWARE! Read the fine print before paying, because the home office takes two months to make refunds if your policy isn’t as expected. AND new policies don’t take effect for seven days. (For me, that meant the new car I bought stayed on the dealer lot since I couldn't drive it.) When purchasing new policies, I failed to check numbers line by line, trusting that the agent had quoted rates for the equal coverages I requested—“so I can compare apples to apples.” Thus my lower quote also meant lower coverages. Undisclosed to me, his quote also included a discount for the “Drive Safe and Save” monitoring program, which would require me and anyone who might drive my car to log in with their phone before operating the car—NOT acceptable to me and certainly not comparable to my existing insurance. When I became aware of these two problems, I immediately canceled my five paid-in-full policies BEFORE they even went into effect, but the full refund of $3,316 took over nine weeks to process. Maybe some people can cover that much without blinking, but it caused me and my family tremendous financial difficulties, stress, and lost opportunities. I'm not in the habit of rating businesses this low. But this was a HORRIBLE experience."
We responded:
"Anne, I apologize for the negative experience you have had with my agency. I take any complaint to heart as my customers, current, former and future, are my State Farm family. As you can see my other reviews show my agency's commitment to our customers and service. We immediately submitted your cancelation, unfortunately these are not instantaneous and have to process through the system. Again, I apologize for the inconvenience and frustration and wish you the best with your next insurance agent. - Bob"
Profile photo of Deb Baker

Deb Baker

March 1, 2024

5  out of  5
rating by Deb Baker
"Bob was very very helpful, he walked me through auto and homeowners policies. The most “sellable” fact was that his agency will review my policies with me every year. My last agency hasn’t reviewed with me in years. Plus my quote was very agreeable also."
We responded:
"This is so sweet Deb! Thank you for the kind review. I am so excited to work with you long term and protect your household! "
Profile photo of Dp Dp

Dp Dp

February 14, 2024

5  out of  5
rating by Dp Dp
"Bob took the time to help us understand what we needed, and what made sense for us both for current and future state. We really appreciate the professional and attention, and are confident we made the right choice by joining State Farm with Bob Love as our agent."
We responded:
"Thank you for the sweet review! We appreciate you and will work exceptionally hard for your family!"
Profile photo of Malinda Nelson

Malinda Nelson

January 19, 2024

5  out of  5
rating by Malinda Nelson
"Luke was very Patient & Kind with helping me with this process of getting insurance for my Car & home."
We responded:
"Hi Malinda! That’s wonderful to hear! We appreciate you and so glad our family can help yours!"
Profile photo of Sylvia Lewis

Sylvia Lewis

January 18, 2024

5  out of  5
rating by Sylvia Lewis
"As always Bob Love rocks. Thank you for taking time out of your busy schedule to assist me with a life insurance policy that fits my needs. You are an awesome agent, thank you for all that you do!"
We responded:
"Oh my Sylvia! Thank you so much for the amazing review!! We appreciate you both so much!!"
Profile photo of Andrea Leftwich

Andrea Leftwich

December 14, 2023

5  out of  5
rating by Andrea Leftwich
"I had the pleasure of working with Sharee and it was a wonderful experience! Our family loves this office. Top notch service! Thank you"
We responded:
"Thank you for working with us and allowing us to protect your family! We appreciate you! "
Profile photo of Owen Scott

Owen Scott

December 7, 2023

5  out of  5
rating by Owen Scott
"They cut my rate almost 50 percent every month and gave me way more coverage on more than just car insurance."
We responded:
"Thank you for trusting my family to protect yours! We are eager to provide great service for years to come! "
Profile photo of Kammi & Amiee's Bday Advenrure

Kammi & Amiee's Bday Advenrure

November 16, 2023

5  out of  5
rating by Kammi & Amiee's Bday Advenrure
"Bob Love and his team took the time to help me lower my insurance, but treated me as a person, not a policy. We are forever grateful for your help and will continue to support you as you do I."
We responded:
"Thank you Kammi! We appreciate you a ton and will help any way we can! "
Profile photo of Shelly McLeod

Shelly McLeod

November 10, 2023

5  out of  5
rating by Shelly McLeod
"I spoke with Bob Love and instantly felt comfortable and knew my family was in good hands. He explained every aspect of the coverages we bought and was very quick with his responses. We are thoroughly happy we chose to switch to State Farm with Bob Love and his team."
We responded:
"Gosh Shelly, thank you for that sweet review! We appreciate you trusting us to protect your loved ones! "
Profile photo of ciara mallory

ciara mallory

November 9, 2023

5  out of  5
rating by ciara mallory
"Amazing Service everyone I talked to was very nice"
We responded:
"We appreciate you leaving us a great review! We’re here for all of your needs! "
Profile photo of Jenna & Jabby Show

Jenna & Jabby Show

November 7, 2023

5  out of  5
rating by Jenna & Jabby Show
"I had the pleasure of working with Bob Love for my insurance needs, and I couldn’t be happier with the service I received. He was knowledgeable and attentive, taking the time to explain all the options and ensuring I had the right coverage for my Business. Thomazina Handy"
We responded:
"Thank you so much for the kind words! We appreciate you very much and we so thrilled you've allowed us to earn your trust! "
Profile photo of Jordan Jones

Jordan Jones

October 30, 2023

5  out of  5
rating by Jordan Jones
"Extremely helpful in explaining the different aspects of the policies and very easy to work with! Highly recommend!"
We responded:
"Thank you so much Jordan!! You are terrific to work with and I am excited to grow with you in the future! "
Profile photo of Catrina Prado

Catrina Prado

August 8, 2023

5  out of  5
rating by Catrina Prado
"Wonderful Experience, very helpful. Would recommend to others."
We responded:
"Thank you for the review! We’re so lucky to grow with great families like you! "